Customer Service

If you have questions about any product, email info@expeditionfoods.com. Further details are explained below.

Changing or Cancelling an Order

If you need to change or cancel your order, you may do so only until you enter your credit card details. Once you've hit the "Continue" button after entering your credit card details, you cannot amend your order, so please send us an email right away. If you haven't hit the "Continue" button, you can easily make changes in the shopping cart.

Contact Us

You may contact us by sending an email to info@expeditionfoods.com. You may also contact us by post at the following address:

Expedition Foods
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM
Office Hours Tel: +44 (0)1482 642738
After Hours Tel: +44 (0)1482 420036

Customs

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Note: All orders are shipped from the UK.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

Shipping

For information on shipping costs, methods and delivery times, please visit our Shipping Page.

Payment Options

Expedition Foods accepts: Visa, Paypal, MasterCard, American Express, Maestro (GBP), JCB, Visa Delta, Visa Electron and PayPal. Note: All orders will be processed by RacingThePlanet (UK) Limited, as the parent company to Expedition Foods.

Return Policy and Procedures

EXPEDITION FOODS GUARANTEE: Expedition Foods provides world-class service, fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return the item/s within 30 days of purchase for a refund or exchange (less cost of shipping), no questions asked.

  • We just require items to be returned in their original packaging and in their original condition.
  • We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect.
  • We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
  • Any electronic products that have been opened and/or used cannot be returned unless the item was received defective.
  • All nutritional product and food product sales are final.

To return an item to Expedition Foods, please follow these steps:
Place in large envelop or box up the item(s) you're returning, and use the original invoice to explain in detail the reason for the return/exchange.

Return to our office in the UK:

Expedition Foods
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM

Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).

Registered UK Company

Expedition Foods is a division of
RacingThePlanet (UK) Limited
RacingThePlanet House
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM
Office Hours Tel: +44 (0)1482 642738
After Hours Tel: +44 (0)1482 420036


Company registration number: 6895657