Customer Service

If you have questions about any product, email info@expeditionfoods.com. Further details are explained below.

Changing or Cancelling an Order

If you need to change or cancel your order, you may do so only until you enter your credit card details. Once you've hit the "Continue" button after entering your credit card details, you cannot amend your order, so please send us an email right away. If you haven't hit the "Continue" button, you can easily make changes in the shopping cart.

Consumer Right to Cancel

If you wish to exercise your rights to cancel under the Consumer Contracts Regulations in full you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note, within 14 days of the delivery. We will then refund the outward postage costs, up to our standard delivery charge of £3.50, but you will need to pay to get the goods back to us.

If in doubt please email us at info@expeditionfoods.com or contact Citizens Advice before you make your purchase. This does not affect your statutory rights.

Contact Us

You may contact us by sending an email to info@expeditionfoods.com. You may also contact us by post at the following address:

Expedition Foods
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM
Office Hours Tel: +44 (0)1482 642738

Customs

INTERNATIONAL ORDERS MAY BE SUBJECT TO TARIFFS, CUSTOMS DUTIES AND ASSOCIATED ASSESSMENTS. Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. Note: All orders are shipped from the UK.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.

Shipping

For information on shipping costs, methods and delivery times, please visit our Shipping Page.

Payment Options

Expedition Foods accepts: Visa, Paypal, MasterCard, American Express, Maestro (GBP), JCB, Visa Delta, Visa Electron and PayPal. Note: All orders will be processed by RacingThePlanet (UK) Limited, as the parent company to Expedition Foods.

Return Policy and Procedures

EXPEDITION FOODS GUARANTEE: Expedition Foods provides world-class service, fast delivery and a straightforward buying experience. If you are not completely satisfied with your purchase for any reason, you can simply return any item within 14 days of purchase for a refund, or exchange if you prefer, no questions asked. Please read all sections of our Return Policy and Procedures to ensure your product(s) can be returned and any specific information regarding your purchase.

  • Naturally you want to try your purchase from us for size or function. Whilst you are deciding you have a statutory duty to take reasonable care of the goods. Please, therefore, ensure that you do not damage the item(s) and packaging so that anything returned to us is in perfect condition. If reasonable care has not been taken of the item(s), either while trying the purchase or when returning it to us, we reserve the right to refund you in full less any amount by way of compensation either to repair the item or cover any loss.
  • All food and nutritional product sales are final.
  • Expedition Foods Shipping Upgrades cannot be refunded.
  • We will accept any item that is defective due to a manufacturer issue at any time. We will handle the return to the manufacturer for you and happily provide a replacement. The replacement could be the closest approximation if the original is no longer available or a refund which will be determined at our discretion.
  • If you are returning an item to us for a refund the cost of sending it to us is yours to bear. If you’re returning an item to us for an exchange, you also bear the cost of sending it to us but we cover the cost of sending the exchange item to you.
  • If you return an item to us outside the 14-day return period, excluding faulty, incorrect, incorrectly described, or damaged goods, we reserve the right to not offer you a refund in full. We may instead return the item to you. Prior to sending it, you may be charged the standard UK delivery fee.
  • Provided you have notified us that you are returning your order within the 14-day period, you will be entitled to a full refund, including delivery charges. Note that we are unable to provide a refund of delivery charges when only part of your order is being returned to us.

To return an item to Expedition Foods, please follow these steps:
Place in large envelop or box up the item(s) you're returning, and use the original invoice to explain in detail the reason for the return/exchange.

Return to our office in the UK:

Expedition Foods
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM

Once we receive the returned item(s), we will either ship you the exchanged item (unless you have already ordered it online) or issue you a full refund for the product(s).

Registered UK Company

Expedition Foods is a division of
RacingThePlanet (UK) Limited
RacingThePlanet House
3 Withernsea Street
East Yorkshire
HU8 8BQ
UNITED KINGDOM
Office Hours Tel: +44 (0)1482 642738


Company registration number: 6895657